FAQ

Watching a film on Takflix
How to watch a movie on Takflix?

Choose a movie in the Catalog, click "Watch," and buy an online ticket. Takflix works as a cinema: one film - one ticket. The ticket price is indicated on the movie page. The film will be available for viewing for seven days (168 hours) in the "My cinema" section from the moment of payment.

Can I watch films on Takflix outside of Ukraine?

Most of our films are available for viewing worldwide. If the movie is not available in your area, this will be stated in the movie description. 

When buying a movie as a gift, you will see information about regional restrictions in the dialog box.

By joining our community on Patreon, you will be able to watch movies from the Takflix catalog without territorial restrictions.

Can I watch films on Takflix from a Plasma or Smart TV?

Owners of the Android smartphones can install the Takflix application in PlayMarket. With the app, you can easily stream movies to Plasma TVs.

The IOS application is currently under development. In the meantime, you can connect to a Plasma TV with a browser or HDMI cable. To connect to the TV through the browser, you need to buy a ticket from your phone or laptop, then display the window with the active player on the TV. You can also connect the computer to the TV with an HDMI cable and use it as an external monitor.


 

I received a film as a gift. How can I watch it?

You need to follow the instructions in the e-mail or go to the movie page. Click "Watch" and enter the gift promo code. The film will appear in the "My cinema" section and will be available for viewing for seven days from the moment of entering the promo code.

Can't watch a movie?

If you have a problem watching a movie, check your internet connection speed and try opening a movie from another browser or device. If that doesn't work, e-mail us at support@takflix.com with information on which browser and operating system you use, and send us a screenshot of a problem. We will try to help as soon as possible.

Why do I see "movie not available in your area"?

If you are in Ukraine and see the text about geoblocking, your position was determined by mistake. To fix the error, you need to connect to any other network (such as mobile Internet) - and buy a ticket from there. Then you can return to the first network and you will find the movie in the "My Cinema" section.


If you are not in Ukraine, the film may be blocked at the request of the film creators. By joining our community at Patreon, you will be able to watch our films(movies) without territorial restrictions.

In what language are movies shown on Takflix?

The film's description gives information about the language and available subtitles.

Are there English subtitles for the movies available?

The film's description gives information on the availability of English subtitles.

What is the quality of video and sound of films?

Most movies are shown in 4K or Full HD (1920*1080) with stereo or 5:1 sound. The corresponding marks display information about 4K and 5:1 on the movie page.

I want to watch the Ukrainian film X. When will it appear on your website?

To always be up to date with our news, you can subscribe to the Takflix Newsletter. We also announce all the films on our social media pages on Facebook, Instagram, Youtube, Telegram, and Twitter. If the film is not in our Catalog or announcements, you can ask the film's creators directly - most films have pages on social networks.

Kinoparty
The film is not streaming for one or all participants

Most likely it could be a problem with the network and in a while Kinoparty will be available. You can also check the speed of your internet connection and try to open the movie from another browser or on another device. If that doesn't work, e-mail us at support@takflix.com, indicating which browser and operating system you're using, along with the screenshot of the problem.

The participants didn’t receive an invitation Kinoparty e-mail

If participants didn’t receive an invitation Kinoparty e-mail, the organizer can copy the "Join to part url" on the Kinoparty page and send it out to all participants.


 

If the film is not available in some regions, can I arrange Kinoparty for my foreign friends with this film?

Yes. If the organizer of Kinoparty is in Ukraine (or in the region, where the film is available), participants who are abroad will also be able to join the viewing.

Manage My Account
I forgot or lost my password

Click "Forgot your password?" when logging in and enter your e-mail with which you signed up for Takflix. We'll send you further instructions to change or reset your password. 

How to delete an account

Go to the "My Cinema" section and select "Settings". There you can edit personal profile data, change password or delete your account by clicking "Block profile".

Payment Questions
I have problems with the card/payment

Please call +380442000902 or e-mail support@portmone.com.

The payment was successful, but I cannot find the film

After payment, all purchased films are in the "My Cinema" section. If the movie doesn't appear there, send us a screenshot of the receipt at support@takflix.com and we'll help you as soon as possible.

How much does it cost to watch a movie?

Takflix works as a cinema: one film - one ticket. The cost of a ticket for a feature film is 85 UAH (~ $ 3.1), for a short film - 49 UAH (~ $ 1.8). The film will be available for viewing for seven days (168 hours) from the moment of payment.

Takflix also has themed selections of movies that allow you to buy multiple movies at a better price.

Do you offer a subscription?

We don't have a subscription in the classic sense.

However, you can purchase a Certificate for 1, 3 or 5 months. With the Certificate you will have access to the entire collection of films (considering territorial restrictions).

Also, members of our community at Patreon, who choose the 35mm membership level, have unlimited access to all our films in all territories.

Can I pay for your services via PayPal?

We cannot connect the PayPal payment option, as PayPal is not available for commercial payments in Ukraine. Since the beginning of the full-scale russian invasion, PayPal has started to accept personal money transfers (friends and family). For Takflix, this option is not available, as we are a legal entity. We work transparently, pay taxes and report to rights holders.

You can make payments via the Portmone system, which also supports GooglePay and ApplePay. It is a 100% safe and reliable payment system. Besides, it’s Ukrainian. By making payments via Portmone, you support the Ukrainian economy.

Cooperation
I want my movie to be shown on Takflix

We carefully select films based on the following criteria: exclusivity, artistic quality, audience potential. We do not show publicly available movies. We pay attention to the film's box office results and festival history. We love movies that have a clear target audience and marketing potential. We adore quality promotional materials. If this is about you and your work, e-mail us at info@takflix.com.

I have an offer of cooperation for you

Please e-mail us at info@takflix.com. Unfortunately, if you have not received a response within two weeks, your proposal did not seem relevant to us. To learn more about our backstage, join the Takflix community on Patreon.

How to organize a film screening
How to organize a (public) screening of the film available on your website

VOD streaming service Takflix provides exclusively private (individual) viewings of the films from our catalog. Therefore any film screening with a public announcement or in a public place would be a public screening. Charitable, educational, commercial, or non-commercial screenings are also types of public demonstration.

To organize a public screening, you need permission from film producers. You can find their contacts on movie pages, social networks, and other open sources, such as Dzyga MDB and IMDb.

If you have the budget for the rights to screen the film, we can help you get contacts of producers. We can also provide the rights and projection files in some cases. Contact us at takflixcom@gmail.com.

The budget for the rights to the demonstration depends on the screening goals, location, number of viewers, organizers, etc. In Ukraine, the offer could be from $100 for one feature film screening that was already shown in the cinema. Abroad, this amount would be $200-400. Keep in mind that newer movies tend to cost more.

How to organize a charity screening of the film available on your website

VOD streaming service Takflix provides exclusively private (individual) viewings of the films from our catalog. Therefore any film screening with a public announcement or in a public place would be a public screening. Charity screening is also a type of public demonstration.

To organize a charity screening, you need permission from film producers. You can find their contacts on movie pages, social networks, and other open sources, such as Dzyga MDB and IMDb. In your request, you should elaborate following details about the screening: date, time, and location, as well as where you plan to send the donations and how you will be able to report it.

Takflix can help to provide rights for screenings of films about Mariupol, in particular: “Mariupol, I love you” collection, “Mariupol phenomenon: Surovtsov” collection, and “Mariupolchanka”. Contact us at takflixcom@gmail.com.

May I stream a movie from Takflix during a (public) event?

VOD streaming service Takflix provides exclusively private (individual) viewings of the films from our catalog. Therefore any film screening with a public announcement or in a public place would be a public screening. Charitable, educational, commercial, or non-commercial screenings are also types of public demonstration.

Streaming a movie from Takflix during public events is prohibited. Such demonstrations violate the law and the terms of use of our service and disrespect the work of the creators and our team. To organize a public screening, you need permission from film producers. Here you can find more details about it.

For group viewing of films from our website, you can also use Kinoparty, which allows collective online movie viewing for people in different places.